C6 STRATA

Privacy Policy

Version 7.1.7 · August 2026

C6 Strata handles information supplied through enquiries and client engagements for the purpose of providing governance services, communicating with clients and administering the business.

Information C6 may collect

• Names, contact details, committee roles and strata plan details.
• Information submitted through Health Check, Committee Support, Self-Managed Strata, Member Support and Owner Report forms.
• Governance records and documents supplied for an agreed engagement.
• Billing and subscription administration information. Payment administration information may be handled by C6 and the relevant payment provider. Card details are not collected through the public website forms.

How information is used

C6 may use information to assess an enquiry, provide an agreed service, communicate about the engagement, administer subscriptions and payments, maintain business records, improve service delivery and comply with legal obligations.

Document handling

Committee documents should only be provided where the sender is authorised to provide them. C6 aims to limit collection to information reasonably required for the relevant service. Missing records may themselves form part of a governance assessment.

Disclosure

C6 does not publish client governance information as part of its ordinary service. Information may be disclosed where reasonably necessary to service providers supporting C6 operations, where the client authorises disclosure, or where disclosure is required or permitted by law. Specialist referrals do not automatically authorise C6 to send client records to a third party.

Payments

C6 services are invoiced in advance. The 12-month Committee Support option is invoiced annually in advance at $420 + GST and payable upfront. The month-to-month option is invoiced monthly in advance at $50 + GST. Invoices may be paid by bank transfer or credit card using the payment options provided on the invoice. C6 does not request bank account or card details through the public website enquiry forms. Credit card payments may be processed by the payment provider identified on the invoice under that provider's applicable terms and privacy policy.

Access, correction and questions

For questions about information held by C6, or to request correction of contact or client information, contact James Pearson at james@c6strata.com.au or 0401 712 775.

Retention and security

C6 will take reasonable steps appropriate to the business to protect information and retain it only for legitimate operational, contractual, recordkeeping or legal purposes. No internet transmission or storage method can be guaranteed to be completely secure.

Australian privacy requirements

The application of the Privacy Act 1988 (Cth), Australian Privacy Principles and other privacy obligations can depend on the nature and scale of the business and information handled. C6 will comply with privacy obligations that apply to it.

Self-Managed Strata enquiries

For a Self-Managed Strata enquiry, C6 may collect contact details, strata plan, suburb, lot count, current management arrangement, approximate management costs and the reasons the scheme is considering self-management or another management model. This information is used to assess suitability and arrange follow-up.

Individual Lot Owner enquiries

For an Owner Report enquiry, C6 may collect contact details, strata plan and lot information, the concern described, information about previous communications, desired outcomes and details of records available. Please provide only information reasonably necessary for C6 to assess the enquiry. If C6 identifies an actual or potential conflict, it may decline the engagement and will limit further use of the information to appropriate administrative, legal and record-keeping purposes.