C6 STRATA

Terms of Service

Version 7.2 · August 2026

1. Scope of C6 services

C6 provides committee-side governance support for NSW strata schemes. Services may include a Governance & Compliance Health Check, general Committee Support and separately scoped remediation or project work. The agreed scope for any paid engagement is the scope confirmed by C6 before work commences.

2. Health Check

The Health Check is an evidence-based governance assessment using information and records made available by the client. Findings reflect the material available at the time of review. Missing, incomplete or inaccurate information may affect the assessment.

The Health Check is not a legal opinion, audit opinion, engineering or building certification, accounting opinion, insurance advice or substitute for another appropriately qualified specialist.

3. Client responsibility

The owners corporation, strata committee and individual decision-makers remain responsible for their decisions, statutory obligations and obtaining legal or specialist advice where required. C6 may identify issues for escalation but does not assume the statutory functions of the owners corporation, committee, strata managing agent or other appointed professional.

4. Committee Support

• 12-month option: $420 + GST paid upfront for a 12-month support period, equivalent to $35 + GST per month.
• Month-to-month option: $50 + GST per month, invoiced monthly in advance.
• The 12-month option is invoiced annually in advance and payable upfront.
• Up to 2 short, general governance enquiries per calendar month. Unused enquiries do not roll over.
• One enquiry is one focused governance issue. C6 determines whether a request is within scope.

Committee Support does not include unlimited consulting, detailed document review, investigations, drafting, dispute management, meeting attendance, major research, Health Checks, audits or substantive project work.

5. Out-of-scope and remedy work

If an enquiry identifies work outside the agreed service, C6 may offer a separate scope and quotation. No separately quoted work starts without client approval. There is no obligation to accept a C6 remedy quotation.

6. Payment and failed payments

Committee Support commences only after C6 accepts the subscription, the applicable payment arrangement is completed and C6 confirms activation. For the 12-month option, the full $420 + GST fee is payable upfront before the support period commences. For the month-to-month option, $50 + GST is invoiced monthly in advance. C6 may suspend support while an invoice is overdue. Invoices may be paid by bank transfer or credit card using the payment options provided on the invoice. C6 does not collect card details through the public website forms; card payments may be processed by the payment provider identified on the invoice.

7. Cancellation

The 12-month option is a prepaid 12-month service term. The $420 + GST upfront fee covers that full term unless C6 agrees otherwise or applicable law requires otherwise. Month-to-month support may be cancelled before the next billing period, subject to any notice process confirmed at activation. Cancellation does not affect fees already properly due.

8. Health Check fees, commencement and cancellation

An online enquiry does not create an engagement or payment obligation. C6 will confirm scope, fee and commencement before paid work begins. Any specific cancellation or refund terms applicable to an accepted Health Check will be provided before commencement and remain subject to Australian Consumer Law.

9. Confidentiality and information

C6 will use client information for delivering the requested service, administering the relationship and meeting legitimate business or legal requirements. Clients should only provide information they are authorised to disclose. Further information is in the C6 Privacy Policy.

10. Intellectual property and report use

C6 retains ownership of its methodologies, templates, frameworks and underlying intellectual property. A client may use a report prepared for its scheme for legitimate internal owners corporation and committee purposes. A C6 report must not be represented as legal advice, professional certification or an opinion prepared for an unrelated third party.

11. Third-party reliance

C6 work is prepared for the client and agreed purpose. Other persons should not treat it as advice addressed to them or rely on it as specialist certification. Where a matter requires legal, engineering, accounting, insurance, building or other specialist advice, an appropriately qualified adviser should be engaged.

12. Consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

13. Changes and engagement-specific terms

C6 may update website terms prospectively. Where C6 issues an engagement-specific scope, quotation, invoice, payment instructions or written terms, those documents apply to that engagement and prevail to the extent of any inconsistency.

14. C6 Self-Managed Strata

C6 Self-Managed Strata provides governance systems, templates, training, assessment and support to an Owners Corporation that remains responsible for managing its own scheme. C6 does not become the Owners Corporation's strata managing agent merely by providing these services.

Unless separately stated and appropriately licensed, C6 does not hold Owners Corporation funds, operate its bank account, collect levies, act as Secretary or Treasurer, arrange insurance as agent, appoint contractors under delegated Owners Corporation authority, or exercise Owners Corporation functions on its behalf.

Any C6 Self-Management Readiness Score or recommendation is a governance and operational suitability assessment only. It does not guarantee successful self-management, certify compliance or remove the Owners Corporation's responsibility for deciding how its scheme is managed.

15. Independent Governance Reports for Individual Lot Owners

Individual lot owners may request an Independent Governance Report concerning a defined strata governance concern or question. Owner engagements are separately scoped and quoted before substantive work begins. Indicative website pricing is not a fixed offer for every matter. Scope and fee may depend on the number and complexity of issues, volume and quality of records, chronology reconstruction and work required. Material outside an agreed scope may require a revised quotation and client approval before additional work begins.

16. Disputes, conflicts and engagement boundaries

C6 provides independent governance review and reporting. C6 does not act as a party's advocate, legal representative, mediator, negotiator or dispute intermediary and does not determine legal rights, liabilities or who is legally right or wrong.

• C6 may identify governance, process, recordkeeping, compliance or administrative concerns based on the information reviewed.
• A report is prepared for the agreed client and purpose and must not be represented as a legal determination, expert determination or finding binding on another party.
• The client remains responsible for deciding whether and how to use a report and for obtaining legal or specialist advice where appropriate.
• C6 is not obliged to correspond with, respond to, negotiate with or engage another owner, committee member, strata manager, Owners Corporation or other party merely because a C6 report has been provided or circulated.
• C6 may refuse instructions primarily intended to pursue, pressure, intimidate or repeatedly correspond with another party.
• C6 may decline, suspend or terminate an engagement where a matter becomes substantially adversarial, abusive, inappropriate for governance support or otherwise outside the agreed scope.
• C6 may require referral to a solicitor, mediator, strata specialist or other appropriately qualified professional before further work is undertaken.
• Where evidence is incomplete, conflicting or disputed, C6 may qualify findings, request further information, suspend work or decline to express a conclusion.

17. Conflict protection

Before accepting an individual-owner engagement, C6 may consider actual, potential and perceived conflicts. C6 may decline or cease an engagement where C6 currently acts, has previously acted, holds confidential information, or is considering acting for the relevant Owners Corporation, strata committee or another relevant party and C6 considers that proceeding would be inappropriate. An engagement with an individual owner does not create an engagement with the Owners Corporation, strata committee, strata manager or other owners.