C6 STRATA

Terms of Service

Version 7.0 · August 2026

1. Scope of C6 services

C6 provides committee-side governance support for NSW strata schemes. Services may include a Governance & Compliance Health Check, general Committee Support and separately scoped remediation or project work. The agreed scope for any paid engagement is the scope confirmed by C6 before work commences.

2. Health Check

The Health Check is an evidence-based governance assessment using information and records made available by the client. Findings reflect the material available at the time of review. Missing, incomplete or inaccurate information may affect the assessment.

The Health Check is not a legal opinion, audit opinion, engineering or building certification, accounting opinion, insurance advice or substitute for another appropriately qualified specialist.

3. Client responsibility

The owners corporation, strata committee and individual decision-makers remain responsible for their decisions, statutory obligations and obtaining legal or specialist advice where required. C6 may identify issues for escalation but does not assume the statutory functions of the owners corporation, committee, strata managing agent or other appointed professional.

4. Committee Support

• 12-month option: $35 + GST per month, with a 12-month commitment.
• Month-to-month option: $50 + GST per month.
• Payment is by monthly direct debit only.
• Up to 2 short, general governance enquiries per calendar month. Unused enquiries do not roll over.
• One enquiry is one focused governance issue. C6 determines whether a request is within scope.

Committee Support does not include unlimited consulting, detailed document review, investigations, drafting, dispute management, meeting attendance, major research, Health Checks, audits or substantive project work.

5. Out-of-scope and remedy work

If an enquiry identifies work outside the agreed service, C6 may offer a separate scope and quotation. No separately quoted work starts without client approval. There is no obligation to accept a C6 remedy quotation.

6. Direct debit and failed payments

Committee Support commences only after C6 accepts the subscription, the client completes the direct debit authority and C6 confirms activation. C6 may suspend support while a payment is overdue or a direct debit arrangement is inactive. Direct debit provider terms may also apply and will be supplied with the authority.

7. Cancellation

The 12-month option carries the stated 12-month commitment unless C6 agrees otherwise or applicable law requires otherwise. Month-to-month support may be cancelled before the next billing period, subject to any notice process confirmed at activation. Cancellation does not affect fees already properly due.

8. Health Check fees, commencement and cancellation

An online enquiry does not create an engagement or payment obligation. C6 will confirm scope, fee and commencement before paid work begins. Any specific cancellation or refund terms applicable to an accepted Health Check will be provided before commencement and remain subject to Australian Consumer Law.

9. Confidentiality and information

C6 will use client information for delivering the requested service, administering the relationship and meeting legitimate business or legal requirements. Clients should only provide information they are authorised to disclose. Further information is in the C6 Privacy Policy.

10. Intellectual property and report use

C6 retains ownership of its methodologies, templates, frameworks and underlying intellectual property. A client may use a report prepared for its scheme for legitimate internal owners corporation and committee purposes. A C6 report must not be represented as legal advice, professional certification or an opinion prepared for an unrelated third party.

11. Third-party reliance

C6 work is prepared for the client and agreed purpose. Other persons should not treat it as advice addressed to them or rely on it as specialist certification. Where a matter requires legal, engineering, accounting, insurance, building or other specialist advice, an appropriately qualified adviser should be engaged.

12. Consumer rights

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.

13. Changes and engagement-specific terms

C6 may update website terms prospectively. Where C6 issues an engagement-specific scope, quotation, direct debit authority or written terms, those documents apply to that engagement and prevail to the extent of any inconsistency.

Legal review recommended: These website terms are a commercial operating draft and should be reviewed by an Australian solicitor before C6 relies on them as final contractual terms.